Back office functions, such as finance and accounting, HR, procurement and IT, are under constant pressure to cut costs, improve effectiveness and increase the support of decision making processes. Without deep restructuring of these functions the efforts undertaken by Management Boards can only achieve partial and short-term results. The experience of many companies clearly shows that the best way to cut costs while improving effectiveness is to reorganize back office functions into shared services centers (SSC).

Our consultants have unique practical experience in reorganizing back office functions. They took part in many projects concerning shared services center set up, along with implementation of an ERP system and other supporting tools, such as electronic workflow, for the biggest companies in Poland and Europe. We have deep knowledge on best practices for a state-of-art back office operations and we contributed to many publications in this field. 

With our support many companies were able to reduce back office costs up to 40%. Moreover they yielded many other benefits, like better business processes internal control system, quality improvement and collection time reduction of data used for management and to financial reporting purposes or elimination of paper documents within the organization.

We help our clients:

• Develop optimization strategy for back office functions
• Reengineer processes and organization strucure in accordance with best practices, perform benchmarking analyses
• Run comprehensive shared services centers implementations
• Prepare to transferring selected functions to outsourcing provider
• Manage transformation period until the full stabilization of new operational model
• Manage the shared services center during its set up (interim management)
• Develop growth strategy for operating shared services centers
• Evaluate maturity and effectiveness of operating shared services centers
• Implement tools supporting shared services centers in managing their performance and client relationship
• Implement solutions for electronic workflow and archiving, Optical Character Recognition (OCR), electronic data interchange (EDI), employee self service and Business Intelligence tools

We are a partner of APQC, an international organization supporting companies worldwide in performance evaluation and improvement.

EU funding

While designing shared service center, we analyse the potential for the use of the European funds from the Operational Programme Innovative Economy, especially from the sub-measure 4.5.2. - Support for investment in the modern services sector.

We perform detailed analysis of the legal aspects, localization, finance and restructuring issues and we confirm meeting the criteria of the above mentioned sub-measure and possible EU funding.

We do not stop at the analysis of the potential regarding European funds. We go further and support our clients in the application process. We help them analyse required company documents, prepare complete documentation together with all attachments, including business case, submit documentation and negotiate terms of the contract for funding. In order to meet all formal requirements we provide support in project management, formal reporting, accounts settlement for the grant received and monitoring project status according to terms and conditions specified in the contract for funding.

Our consultants’ experience in design and implementation of shared services centers together with expertise and high success ratio of applications prepared by our business partners specializing in EU funds acquisition is a guarantee of success not only in SSC implementation but also in fund acquisition.